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Archive for the ‘Vacation Rentals for Owners’ Category

5 Top Airline Choices For Traveling On A Budget

Expense reports are pushing envelop too hardTraveling for business is not cheap. The days of the six-figure expense account are long gone. Five-star client dinners, four-star hotels, three-martini lunches, two tickets to the local NBA game since you’re in town, and one Lexus rental car are a bit too much to put on the boss man’s dime in today’s business climate. It’s hard breaking the addiction to the cherished triple C: the Company Credit Card.

To hold on to as much as you can, why not fly cheap? Sure, the major carriers have a few nice perks, but really, all you’re doing is sitting there. It’s a simple choice: do you want an extra pillow on the plane, or do you want to watch Kobe dunk? Of course, that choice is obvious. So ironically, in the spirit of preserving corporate excess, here are five super-cheap airlines that are great for business trips.

Spirit Airlines

Spirit Airplanes airplane in the air

  • Flies: Airbus
  • Operations: Western Hemisphere
  • Destinations: 52 Cities
  • Hubs: Detroit, Dallas – Ft. Worth, Chicago, Las Vegas, Ft. Lauderdale

In operation since 1980, this is one of the first no-frills carriers in the United States. Their claim to fame? Dirty advertising. Google Image search “Spirit Air promotions” for some stuff we can’t print here.

AirTran Airways

AirTran Airways Plane on a runway

  • Flies: Boeing
  • Operations: US, Mexico, Caribbean
  • Destinations: 57 Cities
  • Hubs: Baltimore/Washington, Atlanta, Orlando, Milwaukee

Formerly ValueJet, AirTran is popular, even being patronized by major sports teams like the Orlando Magic. Their claim to fame? They like to play in turbulence. Google “AirTran turbulence 1998” for some interesting stories.

Frontier Airlines

Fronteir Airplane on a ground

  • Flies: Airbus
  • Operations: North and Central America
  • Destinations: 74 cities
  • Hubs: Denver, Trenton

Not to be confused with the 1950s Frontier Airline, this Frontier started in 1994. Their claim to fame? They went bankrupt and were acquired by Republic Airways yet somehow managed to keep their name.

Allegiant Air

Allegiant Air Airplane in the air

  • Flies: Airbus, MacDonald Douglas
  • Operations: United States
  • Destinations: 79 cities
  • Hubs: Honolulu, Phoenix, St Petersburg/Tampa, Los Angeles, Las Vegas, Orlando, Oakland, Bellingham (Seattle area), Myrtle Beach, Punta Gorda

This one is pretty popular and serves a lot of the smaller markets. Their claim to fame? Every ticket is one-way. You have to book a return flight separately. While this may seem like a hassle, it can actually save you money and make your trip more flexible.

Vision Airlines

Vision Airline airplane in the air

  • Flies: Airbus
  • Operations: Southeastern US
  • Destinations: 3
  • Hubs: St Petersburg/Tampa, Orlando, Biloxi

Basically a regional carrier, these guys have downsized A LOT, down to just three destinations. Their claim to fame? At this point, simply being in business!

There are a few others you have likely never heard of, such as Sun Country, which is a regional carrier in the Florida area, and People Express, which has been resurrected and expects to begin flying again later in 2013.
As great as discount airlines are, a lack of widespread availability, much like the carriers detailed above, will lead you back to the big guys from time to time. If you do have to go that route, remember Jet Blue, Southwest, and Virgin America. These are major carriers for the most part – certainly just as popular – but they offer significantly lower rates and fees than the likes of United and Delta.

Featured images:

The author Chris Turberville-Tully works with ESA Serviced Apartments in the UK. ESA provides travelers a more economic option than hotels. Serviced apartments are also roomier and are furnished.

Which Type Of Traveler Are You?

You probably don’t know it, but the type of tourist you are has a huge influence on the type of travel you indulge yourself in. Don’t worry, however, for there is some science behind it. You won’t merely be lumped into a category where you’re a ‘lazy tourist’ or the equivalent of a ‘Little Englander,’ dependent on where it is you are from.

Landmarks from around the world. Choose yours!

What can the type of tourist you are have an impact on?

  • Where you choose to go on holiday
  • The type of accommodation you choose to stay in
  • What you do when you go on holiday
  • The people you travel with
  • How you eat and behave when you’re in a destination

Influencing Your Tourism Habits

At the same time, a range of factors can influence the type of tourist you want to or are able to be. These might include

  • Your incomeNothing can stop you from being who you're on vacation
  • Your personal circumstances in terms of relationship and family status
  • Where you live
  • Your personal hobbies and interests
  • Your holiday budget

While these can all be an influence, nothing can prevent you from being the tourist you want to be.

Does it Matter?

While what a person does concerning their holiday might seem to be irrelevant, the modern, connected world in which we live means that it is of more importance than ever before. It only takes one tweet or Google+ update to show the world what you’re doing, and tour operators are using this activity like never before, as well as encouraging travellers to do the same.

It sounds extreme, but the type of tourist you are can have an impact on economies, future travel trends, and the way in which people living in a popular resort view those from a particular country or geographic area. Thinking back to earlier, the term ‘Little Englander’ did not originate from an accident one day!

We also have to consider the ways in which resorts set up and market themselves. Places don’t just throw open their doors and wait for people to arrive. Everything they do is designed to attract a specific type of traveller, and they know exactly what to do in order to fulfil the travel needs and requirements of holidaymakers in every group.

Finding Yourself

Which type of tourist are you? We explored 15 different descriptions that were identified in a 1992 study, what they mean, and where the best places on Earth are to indulge in this manner of travel.

Be warned: You might not like the group you fit into, although it might motivate you to rethink your own holiday attitudes and behaviours, or give you an idea for a great holiday in the near future.

hat type of tourist are you

Sun Worshipper

A couple on a beachWe expect that most people will be able to relate to this type of tourism. After all, despite sweeping changes in the industry and the attitudes of travellers, large numbers of people still decide to take a holiday in a particular destination because the sun will be shining most of the time.

The sun worshipper follows a very particular pattern of behaviour during a holiday; they are the people that you see relaxing around the pool from dawn until dusk, and on the days they do move it is only down to the beach where they follow a similar pattern of inactivity.

Places to Visit: The beauty of being this type of tourist is that you can almost look at a world map and point to any country that has the climate you’re looking for. Depending on where you are in the world, it might not be necessary to spend a lot of money if all you’re seeking from a trip is the sun.

Consider Mexico, the northern coast of Brazil, and places around the Mediterranean, including politically stable nations in North Africa.

Action Seeker

Action seekers on the beach dancingThis probably isn’t going to be the description you expect to find under this banner. No, an action seeker is not someone who loves an adventure holiday or heads off looking for extreme sports, although we will get to that later.

An action seeker is the tourist who heads to a resort and becomes an all-out reveller, looking for the parties that are taking place around a locality, the best nightclubs, and organized events such as bar crawls and booze cruises. Throw in a very liberal attitude towards sex and drugs and you won’t be far away from the perfect fit when it comes to this description.

Places to Visit: We’re not about to feel like we’re naming and shaming any resort or country, and the last thing we would want is to upset a national embassy or tourist board and have ourselves blacklisted for life.

If you fit into this category yourself, you know the type of places we’re talking about. If, for some reason, you’re planning to be an action seeker, then a quick Google search will likely show you the best places to go.

Anthropologist

Admittedly, this sounds like we’re starting to get a little deep, thus moving perhaps from one extreme to the other. However, being an anthropologist doesn’t mean you have to have an impressive degree or any other qualification.

Rather, a tourist anthropologist is a person who takes themselves off to various locations around the world and immerses themselves in their destination. This tourist is probably the most likely to reject anything that is on offer from their homeland, and try out local cuisine, pastimes, and spend time within the community getting to know the people, and maybe even getting involved with farm work, fishing, or other traditional roles. An anthropologist is also likely to stay in a guest house or bed and breakfast facility, rather than an ‘all mod cons’ hotel or apartment complex.

J'irais dormir chez vous / I am going to stay at your place

Photo credit: Antoine de Maximy jiraidormirchezvous.com

Places to Visit: Three locations around the world really stand out for us in this respect. The Greek Islands is the first. Clearly, you need to avoid the islands that are known for sun and action seekers – no, we’re not naming them – and head to the smaller locations that are perhaps not even well known for tourism.

East Africa would be our second option, with community programs often operating in countries such as Tanzania and Kenya, where you can actually go and live in a village undergoing development and have some input yourself. Finally, consider the Patagonia region of South America. This area is very remote, but home to some great communities as well as simply stunning landscape.

Archaeologist

Archaeologist landmarks to visitDo we mean there is a type of tourist casually travelling the world, seeking fields and other open spaces so that they can try to dig up dinosaur fossils and discover hidden villages? Unfortunately, it doesn’t get that exciting, but you wouldn’t be a million miles away from the correct answer.

This is one of the simplest definitions to understand. It relates to people who love to visit museums and historic sites, and will choose a destination specifically with that in mind.

Places to Visit: Many places across the world have a rich history, so it really depends on your own interests and on what you are looking for. If historic ruins are what motivate you to get on an aeroplane, then Rome and Athens are two great cities to target.

For lovers of monuments and temples, the South East of Asia and countries such as Cambodia and Vietnam are excellent locations, while for those seeking outdoor history and heritage, the Aboriginal areas of Australia are must visit.

Mass Tourist

Mass-tourism-on-a-beachIf you feel that your holidays are stuck in a rut, then the chances are that you find yourself firmly in the ‘mass tourist’ category. This person perhaps closely relates to the sun worshipper or action seeker, but is more likely to be someone who travels with their families and younger children.

The mass tourist books their holidays at the travel agency, picking out the best picture from the collection of ‘Summer Sun’ brochures on the shelf, and indulging themselves in tour operator excursions and the buying of souvenirs – some might say tacky ones – during their trip.

Places to Visit: We were tempted to label this one places to avoid, but if you’re a person who enjoys a traditional ‘tourist holiday,’ there are many great locations around the world to head, depending on your current location and budget.

Thrill Seeker

Thrill seeker surfing Costa RicaWe promised you we would get onto looking at extreme sports, and now we have the real definition of what many would term an action seeker. This type of holiday goes far beyond mere action, and can range from a 100 miles an hour adrenaline rush down a mountain to discovering some of the most unique and exciting wildlife anywhere in the world.

Thrill seekers are more likely to book an adventure holiday, following adrenaline-fuelled pursuits such as skydiving and abseiling, but you can also group those who look for a diverse mixture of travel activities into this category. These travellers choose holidays specifically because of the adventure element; this is not your tourist who arrives in a country, sees something exciting, and decides “I’d love to try that.”

Places to Visit: This depends completely on what your interests are and what you’re looking to do on holiday. However, countries such as Australia and New Zealand offer a diverse range of options, and the varying terrain found across these nations means that you can do almost anything, from wakeboarding and swimming with sharks in the water to skiing and snowboarding down towering peaks.

That said, those countries can be expensive to get to, so if you’re on a tighter budget, you will have options elsewhere; almost every country has something to offer a thrill-seeker.

Explorer

Explorer backpacker on vacationMore than just enjoying discovering new locations, an Explorer embraces the challenge that can often come with travelling to such locations. Someone who loves backpacking holidays, for example, would be the perfect candidate for this category.

Explorers follow a range of holiday plans; they might have a pre-determined route or an itinerary, or they could ensure that they have enough money and an idea of hostels and places to stay, and then improvise as they go along.

Places to Visit: South East Asia is the modern day explorer and backpackers’ paradise. As well as having a hot climate and some stunning places to see and visit, getting around the region is extremely cheap, making it a potential holiday opportunity for everyone.

A little to the south, Australia is also a great place for exploring, and with emerging tourist trends there such as relocation campervans available to hire, getting around doesn’t have to cost a fortune there, either.

Jetsetter

Paris Jetsetter's padIf there is a type of tourist that is more aspirational than the others, then you would have to argue that it is this one. However, it can have the most barriers in terms of inclusion, as you often need a considerable level of finance behind you to be a jet set traveller.

Many people would consider a jet set traveller to be someone who bounces from place to place quickly, and while there is perhaps an element of truth to that, our definition focusses more on those who love to travel to and stay in the most luxurious resorts around the world, dining in high class restaurants, and partying in exclusive bars. They may also actively seek out the company of celebrities or others who have a similar budget or lifestyle.

Places to Visit: Think about the most exclusive places in the world, such as St. Tropez and Monte Carlo, and you’re onto the right line of thinking for a jet set traveller. However, there are notable locations around the world with a high concentration of luxury places to eat, drink, and stay. Our choices would be Sydney, Singapore, Tokyo, Paris, and New York City.

Seeker

Travel choicesWhat are you looking for from your holiday? If you’re a seeker, then your purpose goes way beyond your holiday, and extends to life in general. Yes, we’re starting to get deep again, but many people take a holiday in order to ‘find themselves’ or challenge what they already know about the world.

You might not have been a seeker when you first made a trip, but experiences as an anthropologist or an explorer could have turned you into one. To truly find yourself and qualify the way you feel about life in general, it is usually best to travel to diverse destinations where you can find contrasts of rich and poor, and where these different levels of culture clash.

Places to Visit: With that last sentence in mind, the three obvious locations someone who knows they’re a seeker should consider are Brazil, South Africa, and India. Peaceful places where you will find time to relax and reflect, such as Nepal or Tibet, are also be worth considering.

All of these will offer you great variety in terms of the things you see and the people you meet. Cities such as Rio de Janeiro, Johannesburg, and Mumbai, are all well-known – or notorious – for being places where you can experience wild riches in one location, and encounter extreme poverty just a matter of metres away.

Independent Tourist

We really don’t understand the stigma attached to doing things independently. Some people believe that ‘going solo’ is weird; we just think it is a great way to do your own thing and meet new people without having to worry about what anyone else wants to do. Independent tourism is ‘me time’ at its best.

This person does their own thing, and they will usually spend some time travelling popular resorts and destinations.

Places to Visit: Anywhere you want to go is really the answer here, although we would recommend you check travel advice and guidance for people travelling alone in certain areas, such as the Middle East and India, for example.

High End Tourist

Eagles nest sacred space villa new zealandWe won’t dwell on this point too much, as there are several similarities with the jetsetter. The big difference is that the high-end tourist is less ‘in your face’ about where they go, and enjoy the time spent in the destination for what it is.

This tourist is also more likely to be with their family, and looking for an altogether more rounded experience.

Places to Visit: The same as the jetsetter, but visiting hotels and restaurants that are classy and high-end without having an exclusive or elite label.

Drifter

Bella Vista Lodge Costa RicaIs this a type of tourism or is it a way of life? The reality is that it can easily describe both, however it is how one becomes a drifter that is perhaps most intriguing, because we can almost guarantee you won’t set out to be one.

How do you become a drifter? Generally, a drifter is an explorer or seeker, who finds themselves immersed in life wherever they have travelled to, and tends to stay there for an extended period, while occasionally moving from place to place. Drifters can make their money from short-term jobs such as bar work or helping out on a farm.

Places to Visit: As we said, it is unlikely you will set out to become a drifter, but you are most likely to do so in the popular explorer and backpacker locations we mentioned earlier, specifically South East Asia, owing to the relaxed way of life and considering how cheap it can be to get by.

Escapist

Mountain retreat. Escape from it all!You can perhaps be an escapist while fitting into many of the tourist categories we have already explored. We often say that a holiday is out opportunity to ‘escape from it all.’ An escapist embraces this fully, heading to remote destinations where they can relax in a peaceful surround, be it a quiet village, a beach hut, or somewhere in the countryside.

Places to Visit: This one comes down to your own personal choice. If we started listing places now, everyone would head there and it would defeat the purpose of wanting to escape!

Sports Tourist

Sport traveler on a golf courseIf you are someone who heads off on holiday to go cycling, meet other groups from around the world to play football, or head off with friends to play golf, then you are an all-out sports tourist.

Places to Visit: Anywhere with a reputation for great golf courses is worth visiting. The Caribbean is filled with beautiful resorts, as is Portugal and the south of Australia – Adelaide and Melbourne, in particular, are golf hot spots Down Under.

Educational Tourist

The academics amongst us will often take an educational holiday. This type of tourism often follows a person who has previously been an anthropologist or archaeologist, and can be used to describe a person either looking to learn a language, understand a culture, or discover why a particular place is the way it is.

Places to Visit: Anywhere you have an interest in and want to learn about!

Your Next Steps

Now that you know the type of tourist you are, or the type you would like to become, it is the perfect time to think about where you want to go on your next holiday.

Use our suggestions of places to visit, or perhaps think of your own based on the category you want to fall into, and explore the possibilities available. If you’re a different type of tourist from the one you thought you’d be, and feel you’re missing out on certain opportunities, then fear not, for you have time to put that right.

This article was contributed by Rob who is a keen traveler having a lot of fun and still trying to work out which type of tourist he is. This year, he plans to become an explorer, travelling across Australia and New Zealand with hired relocation campervans to take in the beauty and majesty of those two countries.

The Features That Kept Us Busy for a Year

One year and counting - Rentini anniversary Time flies. It’s has been an incredible year-long ride since we officially launched our new website last year.  Not only have we  learned a lot, we’ve also realized that customer feedback is a huge source of inspiration. Thank you for contributing your time and efforts to becoming a valuable part of the Rentini community.

Do you remember some of these milestones and new features we’ve developed along the way?

We Are In 70+ Countries and Counting

Sometimes it’s hard to believe that a single platform could be a common marketplace for people from such diverse cultural backgrounds. We are all in the same business and our love for the vacation rental experience is without boundaries. Who wants to stay in a cookie cutter hotel with their entire family? No wonder vacation rentals are becoming more and more popular for travelers across the globe.

You Told Us, We Listened

The most exciting part of building a vacation rental platform is that all of you, our great customers, are also seasoned entrepreneurs. You are smart, experienced and full of fresh ideas about improving the business. We took many of your ideas and developed them into useful tools that will help you run your business even better. Below we listed a few features that came out of your valuable feedback. Keep pouring it on us, we do listen!

The Lowest 2.4% Credit Card Processing

The lowest 2.4% credit card fee for vacation rentalsI hope you don’t miss out on this one! After negotiating with our merchant bank, we secured a 2.4% credit processing rate, which is a better deal than PayPal or VRBO. Paypal charges approximately $30/month plus 2.9% – 3% per credit card transaction. VRBO charges somewhere in a range of $400-$1,000+/year and 2.5% per transaction. We are so happy to save our clients on credit card fees with a low 2.4% flat fee on Visa, Master Card and Discover credit card payments.

Calendar Synchronization Tool

calendar synchronization tool

This is an awesome tool we launched last year. Recently redesigned, today it is even more user-friendly. No one wants to update their calendars on the zillions of vacation rental sites manually. This tool takes the headache away from busy owners/property managers. Synchronize Calendar with Homeaway or VRBOJust copy/paste a link from HomeAway / VRBO and never worry about double booking again.

Reservation Confirmation: Accept, Reject, Discuss More

Accept, Reject, Discuss function within the homeowners inboxEveryone has his or her own style of running a vacation rental, but after regular feedback, we realized one thing is for sure: Homeowners and Property Managers want full control over the situation.  In response, we developed a better way to handle reservation requests. When accepting or rejecting vacation requests, no word is final until homeowners or property managers say so and there is a 24-hour time frame to do so.

Automatic Damage Deposit Processing

Automated Damage Deposit ProcessingNo longer do you have to refund damage deposits manually.  Now it’s as easy as 1-2-3. Just check it out:

  1. Two days prior to check-in, the guests’ card is automatically authorized for the amount of the damage deposit.
  2. The owner will then get an email confirmation and issue check-in instructions for guests.
  3. 48 hours after check-out, the damage deposit will be refunded to the guest’s card if no damages have been incurred.

Pro Plan: Links And Direct Contact Info

Rentini started off as a transaction-based platform on which we charged 1% commission plus a $5 reservation fee. Quickly, however, we learned that some of our users were not happy to pay a commission for each payment processed via Rentini.  In order to accommodate our homeowners and property managers, we began charging a small monthly fee of $9/month and, in return, we list all their contact details in the ad. This way, homeowner & property managers are able to use their normal reservation flow. This change has been awesome for Rentini and it has also been great for the homeowner & property managers who are pleased not to have to introduce a new element to their existing business procedure.

Pro Plus Plan: No Commission And Unlimited Listings For A Single Monthly Payment.

It couldn’t get any better for property managers and homeowners who have multiple listings. List all 20 properties and pay no commission to Rentini for payment processing. Every Pro Plus subscriber gets all of this for a flat $20/month fee along with access to many exciting features on the Rentini platform not accessible under a free plan:

Testimonials

New feature Testimonials Based on the research done by TripAdvisor, guests’ reviews are the second most important thing after photos that travelers rely on while making their selection. At Rentini, all reviews are verified. We also added a Testimonials feature that is an easy way for new listing owners to improve their credibility.Request testimonials from friends and vacation rental guests This feature also allows homeowners and property managers to contact their previous guests or personal friends to solicit testimonials.

Last Minute Deals

Last minute deal promotional banner for rental property This could be the most celebrated new feature of the year! Last minute gaps are not easy to fill, especially because travelers are accustomed to getting a deal on last minute bookings. At the end of the last year, we introduced a feature to promote properties with last minute availabilities on our homepage.  As a result, we received a great return on new bookings and lots of happy customers.

Hints And Videos Are Added

Read hints to avoid confusionThe first few months after our official launch were tough. Many features that looked obvious to our engineers were not as user-friendly as we thought. As a result, we included a short explanation next to each entry field. If you are ever in doubt regarding what a field or sentence means, just roll your mouse over the question mark icon and the hint will pop-up. The same goes for video tutorials.  After adding a video tutorial on every page, we managed to improve our conversion rate by 45%.

Custom Cancellation Policy

Homeowner have templates they can choose from or create their own - customized - cancellation policy

This was one of the most requested features in the early days. Originally, we had 4 pre-designed cancellation policies, but we learned that homeowners and property managers didn’t want to fit into cookie cutter solutions.   After realizing we needed to be more flexible on this topic, we allowed homeowner & property managers to upload his or her custom policy.

Reply To Inquiry From The Email Inbox

Another thing we learned about homeowners and property managers’ business challenges is they all want to simplify the inquiry reply process.

At Rentini, we developed two ways to reply to messages from a potential guest:

Whether you reply via email or the Rentini messaging page, all communication is stored in your Rentini account. The only trick to remember is that when you reply via email, the recipients address is encrypted for privacy purposes. But, don’t fret.  We know how to deliver your message to your guest.  Just hit the Send button!

Craigslist Ad Generator

Your Craigslist Vacation Rental Ad Generator Many homeowners and property managers have a love /hate relationship with Craigslist. Many say that there are a lot of scams and others don’t want to deal with low-ball inquiries. Despite its issues, Craigslist can still be a very effective advertising platform for your vacation home. With 60+ mln unique visitors per month Craigslist is one of the most visited classified sites on internet. At Rentini, we developed a simple tool to generate a professional Craigslist ad in a few clicks. It’s a great way to promote your last minute availability or just improve your ad’s SEO in the long run. More visits to your ad page means more love from search engines.

We Love Our Unique Properties From All Around The World

The beauty of our vacation rental business is that all the properties are very unique.  Whether it is a stunning villa in Paraty, Brazil, a private boat in Barcelona, or an agritourism villa in Tuscany, Italy, they are all inspiring…and your personal touch is what makes your guests enjoy it so much!

There are many more features being developed,which are great additions to our core functionality. Thanks again for your patronage during the last year!

Do you have a feature in mind you know could be useful for your vacation rental business? Share it with us by leaving a comment below or by sending us an email at feedback@rentini.com.

How to spend less than 30 minutes per day on social media [INFORGRAPHIC]

Social media for vacation rental in 30 minutes a dayA crush course to social media

Whether we want it or not but social media takes more presence in our personal and business lives. How to get it under control and use more effectively?

Our friends at Pardot put together an awesome infographic to help you determine which tasks are most important, and how much time you should ideally be dedicating to each of your social channels. Your strategy will likely differ (and should!) slightly from the infographic below, but the import thing is to identify your key channels, plan for a set number of tasks, and allot yourself a set period of time and stick to it!

Let’s have a look:

Rock Social Media in 30 Minutes a Day [INFOGRAPHIC] - Pardot Infographic

Embedded from the Pardot Blog

What is your strategy in social media? What social channel works better for your business?

2 simple ways to update your vacation rental calendar

Vacation rental availability calendar reservation blocking

Don’t Wait to Update Your Vacation Rental Calendar: Time Blocking and Reservations

Like many of my neighbors and fellow owners in Hawaii and Lake Tahoe, I love surfing, skiing and snowboarding, so why would I own property anywhere else?  It comes as no surprise that, like me, most vacation rental owners buy homes in the places they like to visit themselves.  And they visit a lot.

During my first year of owning a pad in Maui Kamaole, Hawaii, I visited 5 times. I stored my two surfboards in the closet, bought an annual pass on ATA airlines and eventually realized the importance of manually updating my vacation rental calendar.

In my previous post I talked about a very simple way to setup automatic calendar synchronization, once and forever. Here we discuss how to update your calendar manually.

At Rentini we have two options for updating calendar:

1)   Create a blocking – an easy one step process

2)   Create a reservation  -  a two step process which requires you to record payment.

There are multiple ways to add a reservation or time block to your calendar. The most intuitive would be by following navigation tabs:

  • Rentals >> Blocking >> Add Blocking
  • Rentals >> Reservations  >> Add Reservation

Another way of adding a time block or reservation would be by opening the monthly calendar page from the Dashboard or on Edit Listing page.

Select a month and roll your mouse over any date until an Update button appears. Click on the Update button or anywhere in that cell. A new window will pop-up, which will let you choose a type of action. Available options are:

  • Add Blocking
  • Add Reservation
  • Add Rate

We will discuss how to add different types of rates in future posts. For now, let’s just focus on blockings and reservations.

Time Blocking

Rule of thumb: Use blockings to mark dates unavailable.

To block, choose your start and end dates and hit the Update Calendar button. You can also put in a note for future reference, such as “My last minute getaway!!!” or “Uncle Sam promised it’s his last trip this year

The process is a bit more complicated with reservations as there are a few different scenarios worth considering.

IMPORTANT: Keep in mind that the dates on your calendar will not become unavailable until payment is submitted by the guest or the homeowner marks the reservation paid manually.

Reservation on Guest’s behalf: You are Expecting Payment

You may create a reservation on guest’s behalf and assign a custom rate to it (optional).  Let’s say someone calls you and says, “I would like to rent your place. How do I proceed from here?”

All you need is their name and email address.  Just open Rentals >> Reservations and click Add Reservation button. Select the Yes option for email notifications. This way your guests will receive an email invitation to pay the required amount as well as all future reminders. This is convenient, as you do not need to remember important dates to remind your guests about payment dues. The system sends out reminders automatically.

If you do not want them to receive automatic reminders,  just select the No option for email notifications.

Reservation on Friend’s Behalf

If a friend of yours wants to visit and you only want to charge them a cleaning fee, they may leave a check for the housekeeper or pay in advance.

To facilitate the pay in advance option, just click Add Reservation and enter $1 into the Custom Rate field (sorry, the system doesn’t allow to enter $0).  Select the Yes option for Email notifications and then hit Update Calendar. An email invitation will then be sent to your friend so he/she can pay online. Once they complete the payment process, the dates will be marked unavailable.

Reservation Payments

If a guest calls you and wants to submit a payment, you may accept credit card payments over the phone. However, it is important to note the recent PCI compliance standards, which do not allow keeping your guests’ card on file unencrypted.

Protecting cardholder data is also good for your business because PCI security prevents stolen customer data, and:

  • Prevents lawsuits
  • Saves you money

Rentini payment portal becomes handy when you need to accept payments and stay PCI compliant. We incorporate all the latest standards, which could also be another selling point for those guests who are concerned about Internet fraud and unauthorized credit card abuse. Working in IT data security for 13 years taught me to keep my hands away from sensitive information wherever possible. When a vacation rental guest offers me their credit card over the phone, I politely refuse to accept it. Accepting payment via a PCI compliant online system gives you the piece of mind that you won’t be liable for any data breach.

If you have any suggestion on how to make our reservation system better, please leave your feedback in comments!

Happy rentals!

6 Simple Reasons to Love Your Vacation Rental Website

Escapesolutions.rentini.com , A template based website created by Peggy Yelland for her 11 properties

Don’t Wait to Reap the Benefits of Your Vacation Rentals: Get your own website!

In the past we discussed the importance of a vacation rental website and were delighted to see how this topic struck a cord with our readers.

Drawing from my own experience managing vacation rentals for the last 9 years, here are 6 reasons why I have a vacation rental website:

1) Website name is unique

Your vacation rental website must have a unique domain name if you want to make an impeccable first impression.    You can’t rely on the random ID number assigned to your listings.  Just think about it — who would remember those six digits a month later?

Names like http://www.WaipouliBeach.com or http://www.HeavenlyCabin.com are memorable.  Numbers are not.

You may even want to take it a step further by printing business cards.  You never know where you will meet prospective renters! Some guys will even print them overnight.

2)   No competition

While I have befriended many of my fellow homeowners, I understand that those residing in neighboring locations compete with me for renters. Therefore, it is best not to give your potential guest a link to a vacation rental listings site with zillions of other choices. Instead, you want to lead them to a place where no other competition exists – your own vacation rental website. Once your client is on your website, it’s your job to convince them that your rental is the best and that they should proceed with booking immediately.

3)  A Call to Action with a Book Now Button

In online marketing, every page or message should have a Call To Action. But, now you may be wondering what a Call to Action even means.  In simple terms, it is a quickest way to make a sale.  For example, ‘Book Now.’  This will increase your conversion rate, a term that describes how many users buy vs how many users visited your website. You can also increase your conversion rate if the Call to Action is in the right place, of the right size and in the right color.

The ‘Book Now’ option is also something that world travelers are so used to. Airline websites have it, hotel websites have it, restaurants have it, even activity desks providers will give you an option to book a tour right away.  Somehow it’s not that common in the vacation rental industry. Influential bloggers like Matt Landau think that 2013 will change this for good. I hope so!

In my particular case I rent out short term rentals. I want my users to come to my website and rent my property. Then, I want them to have a great time during their vacation, visit my favorite restaurants and experience things that I love to do when I visit my rental.

4)  Stay in Control with Real-Time Calendar

First thing’s first — I don’t consider a vacation rental booked until I got money in my pocket. I hear a lot of whining from fellow homeowners after they’ve come across an unreliable customer. The guest promised to send a check but the check never arrived.

If you agree to keep your rental dates on hold for a week until a guest’s check arrives, you are giving up control of your own business while giving your potential customers the time to find a better deal.

Make your guests compete for your place.

For example, If I have three inquiries for the same time period, I never give the same quote. The first customer to inquire receives the lowest quote, the next one receives a higher rate and all others the highest rate possible. I tell everyone that dates could be booked anytime by anyone. When people are aware they may lose your deal, they tend to act faster. Often times the highest quote I give triggers the payment first. So it’s a double win. I get a booking faster and it’s sold for more.

5)  No limit on the most essential things:  Photos, Reviews, Calendar

I hate when someone limits my abilities in anything. 24 photos limit on my listing? Who came up with this magic number? What if I have a nice shot #25 from my best customer and I would like to upload it? Do I need to remove one of my nice looking photos? The magic of your own website is that you are in full control of everything. Not only can you upload numerous photos but you can add long activity descriptions on the guests’ toDo list. And all these things combined work well for converting your visitors into paid customers. Research shows that 30% of travelers make their booking decision based on photos and reviews. You as a homeowner should have full control over these marketing tools.

6)   Organic Google Search Traffic – Yours Forever!

This one is not very obvious at all. We advertise our vacation rental properties on zillions of different websites. We put our time, sweat and money into making it look better, while not always realizing that we are improving a vacation rental listing site and not our own. At some point, when we have to discontinue advertising service, all our previous efforts become wasted. Search engines, such as Google, Bing, Yahoo etc., work day and night crawling and analyzing the great content of the world web. Once your ad is shut down, it’s gone for Google. Put all your efforts into making great content on your own website and let Google discover and index it. This is a real asset that will stay with you as long as you want it to. Over time, it only becomes more valuable!

and of course, the social!

I almost missed out on one of the most important item – social engagement! It’s so big with latest changes in role of social signals in search algorithm. It will require a separate blog post. So stay tuned!

Do you have your own vacation rental website?  Let us know your success story!

In case you would like to create a vacation rental website, you can do it in 3 simple clicks at Rentini.  Here are some of the Rentini’s templates (remember it could be your own domain name or a subdomain of rentini.com) :

ModernLakeTahoe.rentini.com

WaipouliBeach.com

ItalyMountainCabin.com

My Adventure as a Guinea Pig at a Vacation Rental

A Guinea Pig Vacation Rental Guinea Pig on a missionat a Vacation Rental

There has been a lot of talk lately regarding the best ways to discover if you are meeting your guests’ expectations by going on your own vacation and analyzing your experiences.  Whether you decide to do this in another vacation rental or in your own, applying all you’ve learned can be invaluable.

I decided to try this experiment myself and see what I discover.   I rented a short term rental for one week.  Booking just like anyone else I found a location, looked at photos, studied the cost, checked reviews and then made my decision.

Taking a different approach in property selection

I took a different approach though.  I decided to “go all out” and book a property I would not normally book.  My philosophy was that if I book a property that meets all my expectations, I would take everything for granted.  On the other hand, if I were to stay in a property that is lacking, the conditions would force me to take notice.  So I found one with the following:

  • Location:         Good – Check – (I did want a nice location)
  • Photos:            Rooms missing in photos (bathroom, second bedroom), completely original, 1980s décor, oh….tube TV – Check!
  • Price:               Same as others in the area; no less, no more – Check
  • Reviews:         Could be better – Check

Yes my vacaiton rental getaway is awesome!Booking was a breeze.  It couldn’t have been easier.  The owners were very pleasant and wonderful to work with.  Entry upon arrival was smooth and all instructions for departure were conveniently placed on the breakfast bar.  The guest information book was a bit dated and could have used a cleaning, but some of the most important numbers (i.e. emergency, dining out) were included.  YES!!!

After such a wonderful reception from the owners and easy entry I was very optimistic about how my experience would unfold, but I quickly went

From this:                                                                                To this:

 Easy cooking at vacation rental kitchen                    Kitchen nightmare at vacation rental

in a matter of two days.

Not wanting commit Hara-Kari while I was there (and I’m also not a Samaria) I made the best of it and jotted down anything that I found hindered my vacation experience hoping that my findings will help others and I didn’t expire in vain.  The result was this table.   These are items that were missing from the rental or items that could have used updating.

Complete your analysis and start your own list

Take from this what you will; create your own – add your own missing items.   I hope it helps you get started on your own analysis should you choose to do one.

Kitchen: Comments
  • Cabinets/Countertop
 Not securely fastened
  • Ceiling
 Water spots or stains
  • Sink
 Leaks, caulking
  • Stove, Fridge, Microwave
 Fridge – poor working order, stains, rust
  • Large pot
  • Colander
  • Sharp knives
  • Salt and Pepper shakers
  • Grater
LR, DR, Bedrooms, Hallways:
  • Walls/Trim
Cracks, water damage
  • Closets
Poor alignment
  • Stairs
Loose handrails
  • Door
Misaligned
  • DVD player/Blu Ray
  • IPod docking station
  • AM/FM stereo
  • Television
  • Furniture
Rips, stains
  • Sturdy furniture legs
  • Extra batteries/light bulbs
  • Clean remotes and guest info book
  • Linens free of stains
  • Flat sheet
  • Fitted sheet
  • Mattress protector
  • Pillows (not enough)
Miscellaneous:
  • Washer/Dryer
Stains, rust
  • Fire extinguisher
Didn’t really need this personally, but thought I might for a minute and it wasn’t there
  • Floor fans
  • Broom & pan
  • Laundry hamper/basket
  • Fly swatter
  • First aid kit
Didn’t really need this either, but an after thought when I thought I might need an extinguisher
  • Mop/Pail /Cleaners
  • Beach/Pool/Hot tub towels – one per adult person
  • Cooler
  • Overall cleanliness

So, all in all, yes, staying in a vacation rental and analyzing my experience was well worth it and is highly recommended.  Thank you Mike Bayer of Cottage Rental Services for your article Don’t Just Talk the Talk, Walk the Walk. I took your advice, learned quite a bit and came out winning.  We take many things for granted until they are no longer around.  The best way to know if you’re missing something is to miss it. Here’s hoping all your guests smile like this.

Anita Ericksen Author of FF&E

Anita Ericksen is the author of FF&E, Furnish and Equip Your Vacation or Executive Property in 5 Days.  You can find out more about her at www.anitaericksen.com.  Photos are clip art and the guinea pig is not mine though I wish he was.

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