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Archive for the ‘vacation rentals’ Category

Less is More: Barefoot Luxury in Puerto Viejo, Caribbean coast of Costa Rica

Arrecife Beach Puerto Viejo Costa Rica

Arrecife Beach, Puerto Viejo, Costa Rica

Off the beaten path travel story

So you’re dreaming of getting off the beaten path and forgetting all the trivialities of daily life… it’s time to leave the alarm clock at home along with your shoes, appointments and obligations.

You’re searching for a place where you can truly relax, leave your watch behind and call time your own. You need some natural beauty and wildlife, perhaps an adventure and you don’t want it manicured and presented on a plate.Barefoot Luxury Geckoes Lodge Puerto Viejo Costa Rica

Of course there’s myriad places to choose, with far too many websites promising you Paradise at a reasonable or even discounted price and you haven’t got the energy to trawl through and what’s more, are they selling what you’re looking for?

Is Puerto Viejo and its sister settlements of Cocles, Playa Chiquita, Punta Uva and Manzanillo on the Caribbean coast of Costa Rica the place for you?

Maybe…

If a golf course, pool aerobics, room service, shopping malls, theatre, or an all inclusive resort is your idea of the perfect holiday then read no further.

But if you’re looking for a small eclectic beach town laid out along a strip of coast where the rainforest meets the ocean, with an atmosphere so laid back you have no option but to relax and where there’s loads to see and do but also a string of beautiful beaches to do absolutely nothing on, this may be the place for you.

Pareos for sale in Puerto Viejo

Traditional pareos for sale at the beach in Puerto Viejo

Puerto Viejo is not for everyone… there’s a lot of things that it doesn’t have… like the ubiquitous chain restaurants and shops, theatre, cinema, ancient sites and all inclusive resorts.

You may have seen the traditional description of this area with photos of picture postcard beaches of white sand and leaning palm trees, houses in rainbow colours, Afro Caribbean cuisine, restaurants catering to every taste, howler monkeys hanging around in the trees and a sloth casually crossing the road.

Sloth looks comfy at Puerto Viejo

And possibly you’ve checked out the smorgasbord of activities and trips on offer from the popular zip-lining through the rainforest canopy to surfing, white water rafting, diving, snorkeling  fishing and dolphin watching to organic chocolate tours, Caribbean cooking classes, jungle or beach horseback riding to indigenous tribal visits and so the list goes on.

Zipline at Puerto Viejo Costa Rica

All in all it paints a pretty attractive picture especially when you add the wonderful wildlife spotting of laying leather-back turtles, huge iridescent blue Morpho butterflies, disguised iguanas, technicolor toucans, neon dart frogs, speedy agoutis and fishing pelicans alongside the famous smiling sloths and swinging monkeys.

Howler monkey resting on a tree at Puerto Viejo Geckoe Lodge

So is it ‘just’ this Caribbean menu that brings visitors back again and again, even those that have sworn to never revisit the same place twice because their Bucket List awaits?

Black-green poison dart frog

Maybe…

But maybe it’s all of the above plus something less tangible. After all there are other places in the world that also offer the visitor a menu of entertaining diversions,  a glimpse into another way of life and a chance to indulge a Caribbean fantasy.

Puerto Viejo and the surrounding area offer something more that resonates not only with locals and the 46 nationalities that call here home, but also with the most casual of visitors.

Crop of Baby Hummingbirds in Geckoes Garden, Geckoes Lodge, Puerto Viejo, Costa Rica

Perhaps we could call that ‘extra something’ the sophistication of simplicity.

Imagine a place where many of the superficial pretentious trappings of modern life are stripped away:  Where the type of car you drive, the fancy clothing, the type of phone, the size of your house or TV screen or the title you hold at work becomes totally irrelevant.

Where you are simply you.

Where nature is not something you go and visit, but something you live within and are part of. Remember looking up at a sky full of stars and feeling infinitesimal in comparison? In that moment we are aware of the power of nature and our place within it.

Oxen at the beach, Geckoes Lodge Cocles Puerto Viejo Costa Rica

But the 24/7 world dampens that perception by assigning a place for nature and controlling it, which is probably why so many of us take every chance to escape the frenetic complications of modern life to something simpler, something natural, something that isn’t man made but real.

common-blue-morpho

So is Puerto Viejo all about getting back to nature and relinquishing all your worldly goods?

No, it’s about remembering what it is to derive pleasure from simplicity which affects us all on a deeper level than the often superficial, fleeting pleasure of packaged entertainment. It’s the difference between the thrill of surprise at coming across a troupe of Howler Monkeys as you walk along the beach as opposed to seeing them in a zoo.

Monkey party at Geckoes Lodge in Puerto Viejo

It’s going to sleep to the sound of cicadas rather than traffic. It’s lying on pale sand with a fish taco whilst watching pelicans swooping and diving for their fish lunch.

Pelicans fishing at Gandoca

It’s sometimes not being able to get everything you want but having to make do and in so doing finding satisfaction in the same.

Less is more

We are creative creatures: the more we have delivered without effort, the more entitled we feel and the more bored and demanding we can become. We derive satisfaction from effort and the more developed our world becomes the more we seek the simple pleasures and the rewards they bring.

In that simplicity is the sophistication of perspective. It’s simple wisdom that Puerto Viejo and its sister settlements have in spades: essentially that those quasi sophisticated possessions and preoccupations are nigh meaningless in a natural habitat.

That Less is More.

Toucan-eating-Palm-fruit,-Geckoes-Lodge,-Cocles,-Puerto-Viejo,-Costa-Rica

Someone who has never been here recently asked me,

“So, I’m confused, is Puerto Viejo developed or under developed?”

The answer Vadim, is both.

Under-developed in gaudy consumerism, pretensions, entitlement and predictability.

Highly Developed in simple pleasures, which I would argue is the ultimate in sophistication.

Less is More. But don’t take my word for it:

Come and see for yourself

Gandoca Lagoon Talamanca

2 simple ways to update your vacation rental calendar

Vacation rental availability calendar reservation blocking

Don’t Wait to Update Your Vacation Rental Calendar: Time Blocking and Reservations

Like many of my neighbors and fellow owners in Hawaii and Lake Tahoe, I love surfing, skiing and snowboarding, so why would I own property anywhere else?  It comes as no surprise that, like me, most vacation rental owners buy homes in the places they like to visit themselves.  And they visit a lot.

During my first year of owning a pad in Maui Kamaole, Hawaii, I visited 5 times. I stored my two surfboards in the closet, bought an annual pass on ATA airlines and eventually realized the importance of manually updating my vacation rental calendar.

In my previous post I talked about a very simple way to setup automatic calendar synchronization, once and forever. Here we discuss how to update your calendar manually.

At Rentini we have two options for updating calendar:

1)   Create a blocking – an easy one step process

2)   Create a reservation  -  a two step process which requires you to record payment.

There are multiple ways to add a reservation or time block to your calendar. The most intuitive would be by following navigation tabs:

  • Rentals >> Blocking >> Add Blocking
  • Rentals >> Reservations  >> Add Reservation

Another way of adding a time block or reservation would be by opening the monthly calendar page from the Dashboard or on Edit Listing page.

Select a month and roll your mouse over any date until an Update button appears. Click on the Update button or anywhere in that cell. A new window will pop-up, which will let you choose a type of action. Available options are:

  • Add Blocking
  • Add Reservation
  • Add Rate

We will discuss how to add different types of rates in future posts. For now, let’s just focus on blockings and reservations.

Time Blocking

Rule of thumb: Use blockings to mark dates unavailable.

To block, choose your start and end dates and hit the Update Calendar button. You can also put in a note for future reference, such as “My last minute getaway!!!” or “Uncle Sam promised it’s his last trip this year

The process is a bit more complicated with reservations as there are a few different scenarios worth considering.

IMPORTANT: Keep in mind that the dates on your calendar will not become unavailable until payment is submitted by the guest or the homeowner marks the reservation paid manually.

Reservation on Guest’s behalf: You are Expecting Payment

You may create a reservation on guest’s behalf and assign a custom rate to it (optional).  Let’s say someone calls you and says, “I would like to rent your place. How do I proceed from here?”

All you need is their name and email address.  Just open Rentals >> Reservations and click Add Reservation button. Select the Yes option for email notifications. This way your guests will receive an email invitation to pay the required amount as well as all future reminders. This is convenient, as you do not need to remember important dates to remind your guests about payment dues. The system sends out reminders automatically.

If you do not want them to receive automatic reminders,  just select the No option for email notifications.

Reservation on Friend’s Behalf

If a friend of yours wants to visit and you only want to charge them a cleaning fee, they may leave a check for the housekeeper or pay in advance.

To facilitate the pay in advance option, just click Add Reservation and enter $1 into the Custom Rate field (sorry, the system doesn’t allow to enter $0).  Select the Yes option for Email notifications and then hit Update Calendar. An email invitation will then be sent to your friend so he/she can pay online. Once they complete the payment process, the dates will be marked unavailable.

Reservation Payments

If a guest calls you and wants to submit a payment, you may accept credit card payments over the phone. However, it is important to note the recent PCI compliance standards, which do not allow keeping your guests’ card on file unencrypted.

Protecting cardholder data is also good for your business because PCI security prevents stolen customer data, and:

  • Prevents lawsuits
  • Saves you money

Rentini payment portal becomes handy when you need to accept payments and stay PCI compliant. We incorporate all the latest standards, which could also be another selling point for those guests who are concerned about Internet fraud and unauthorized credit card abuse. Working in IT data security for 13 years taught me to keep my hands away from sensitive information wherever possible. When a vacation rental guest offers me their credit card over the phone, I politely refuse to accept it. Accepting payment via a PCI compliant online system gives you the piece of mind that you won’t be liable for any data breach.

If you have any suggestion on how to make our reservation system better, please leave your feedback in comments!

Happy rentals!

6 Simple Reasons to Love Your Vacation Rental Website

Escapesolutions.rentini.com , A template based website created by Peggy Yelland for her 11 properties

Don’t Wait to Reap the Benefits of Your Vacation Rentals: Get your own website!

In the past we discussed the importance of a vacation rental website and were delighted to see how this topic struck a cord with our readers.

Drawing from my own experience managing vacation rentals for the last 9 years, here are 6 reasons why I have a vacation rental website:

1) Website name is unique

Your vacation rental website must have a unique domain name if you want to make an impeccable first impression.    You can’t rely on the random ID number assigned to your listings.  Just think about it — who would remember those six digits a month later?

Names like http://www.WaipouliBeach.com or http://www.HeavenlyCabin.com are memorable.  Numbers are not.

You may even want to take it a step further by printing business cards.  You never know where you will meet prospective renters! Some guys will even print them overnight.

2)   No competition

While I have befriended many of my fellow homeowners, I understand that those residing in neighboring locations compete with me for renters. Therefore, it is best not to give your potential guest a link to a vacation rental listings site with zillions of other choices. Instead, you want to lead them to a place where no other competition exists – your own vacation rental website. Once your client is on your website, it’s your job to convince them that your rental is the best and that they should proceed with booking immediately.

3)  A Call to Action with a Book Now Button

In online marketing, every page or message should have a Call To Action. But, now you may be wondering what a Call to Action even means.  In simple terms, it is a quickest way to make a sale.  For example, ‘Book Now.’  This will increase your conversion rate, a term that describes how many users buy vs how many users visited your website. You can also increase your conversion rate if the Call to Action is in the right place, of the right size and in the right color.

The ‘Book Now’ option is also something that world travelers are so used to. Airline websites have it, hotel websites have it, restaurants have it, even activity desks providers will give you an option to book a tour right away.  Somehow it’s not that common in the vacation rental industry. Influential bloggers like Matt Landau think that 2013 will change this for good. I hope so!

In my particular case I rent out short term rentals. I want my users to come to my website and rent my property. Then, I want them to have a great time during their vacation, visit my favorite restaurants and experience things that I love to do when I visit my rental.

4)  Stay in Control with Real-Time Calendar

First thing’s first — I don’t consider a vacation rental booked until I got money in my pocket. I hear a lot of whining from fellow homeowners after they’ve come across an unreliable customer. The guest promised to send a check but the check never arrived.

If you agree to keep your rental dates on hold for a week until a guest’s check arrives, you are giving up control of your own business while giving your potential customers the time to find a better deal.

Make your guests compete for your place.

For example, If I have three inquiries for the same time period, I never give the same quote. The first customer to inquire receives the lowest quote, the next one receives a higher rate and all others the highest rate possible. I tell everyone that dates could be booked anytime by anyone. When people are aware they may lose your deal, they tend to act faster. Often times the highest quote I give triggers the payment first. So it’s a double win. I get a booking faster and it’s sold for more.

5)  No limit on the most essential things:  Photos, Reviews, Calendar

I hate when someone limits my abilities in anything. 24 photos limit on my listing? Who came up with this magic number? What if I have a nice shot #25 from my best customer and I would like to upload it? Do I need to remove one of my nice looking photos? The magic of your own website is that you are in full control of everything. Not only can you upload numerous photos but you can add long activity descriptions on the guests’ toDo list. And all these things combined work well for converting your visitors into paid customers. Research shows that 30% of travelers make their booking decision based on photos and reviews. You as a homeowner should have full control over these marketing tools.

6)   Organic Google Search Traffic – Yours Forever!

This one is not very obvious at all. We advertise our vacation rental properties on zillions of different websites. We put our time, sweat and money into making it look better, while not always realizing that we are improving a vacation rental listing site and not our own. At some point, when we have to discontinue advertising service, all our previous efforts become wasted. Search engines, such as Google, Bing, Yahoo etc., work day and night crawling and analyzing the great content of the world web. Once your ad is shut down, it’s gone for Google. Put all your efforts into making great content on your own website and let Google discover and index it. This is a real asset that will stay with you as long as you want it to. Over time, it only becomes more valuable!

and of course, the social!

I almost missed out on one of the most important item – social engagement! It’s so big with latest changes in role of social signals in search algorithm. It will require a separate blog post. So stay tuned!

Do you have your own vacation rental website?  Let us know your success story!

In case you would like to create a vacation rental website, you can do it in 3 simple clicks at Rentini.  Here are some of the Rentini’s templates (remember it could be your own domain name or a subdomain of rentini.com) :

ModernLakeTahoe.rentini.com

WaipouliBeach.com

ItalyMountainCabin.com

My Adventure as a Guinea Pig at a Vacation Rental

A Guinea Pig Vacation Rental Guinea Pig on a missionat a Vacation Rental

There has been a lot of talk lately regarding the best ways to discover if you are meeting your guests’ expectations by going on your own vacation and analyzing your experiences.  Whether you decide to do this in another vacation rental or in your own, applying all you’ve learned can be invaluable.

I decided to try this experiment myself and see what I discover.   I rented a short term rental for one week.  Booking just like anyone else I found a location, looked at photos, studied the cost, checked reviews and then made my decision.

Taking a different approach in property selection

I took a different approach though.  I decided to “go all out” and book a property I would not normally book.  My philosophy was that if I book a property that meets all my expectations, I would take everything for granted.  On the other hand, if I were to stay in a property that is lacking, the conditions would force me to take notice.  So I found one with the following:

  • Location:         Good – Check – (I did want a nice location)
  • Photos:            Rooms missing in photos (bathroom, second bedroom), completely original, 1980s décor, oh….tube TV – Check!
  • Price:               Same as others in the area; no less, no more – Check
  • Reviews:         Could be better – Check

Yes my vacaiton rental getaway is awesome!Booking was a breeze.  It couldn’t have been easier.  The owners were very pleasant and wonderful to work with.  Entry upon arrival was smooth and all instructions for departure were conveniently placed on the breakfast bar.  The guest information book was a bit dated and could have used a cleaning, but some of the most important numbers (i.e. emergency, dining out) were included.  YES!!!

After such a wonderful reception from the owners and easy entry I was very optimistic about how my experience would unfold, but I quickly went

From this:                                                                                To this:

 Easy cooking at vacation rental kitchen                    Kitchen nightmare at vacation rental

in a matter of two days.

Not wanting commit Hara-Kari while I was there (and I’m also not a Samaria) I made the best of it and jotted down anything that I found hindered my vacation experience hoping that my findings will help others and I didn’t expire in vain.  The result was this table.   These are items that were missing from the rental or items that could have used updating.

Complete your analysis and start your own list

Take from this what you will; create your own – add your own missing items.   I hope it helps you get started on your own analysis should you choose to do one.

Kitchen: Comments
  • Cabinets/Countertop
 Not securely fastened
  • Ceiling
 Water spots or stains
  • Sink
 Leaks, caulking
  • Stove, Fridge, Microwave
 Fridge – poor working order, stains, rust
  • Large pot
  • Colander
  • Sharp knives
  • Salt and Pepper shakers
  • Grater
LR, DR, Bedrooms, Hallways:
  • Walls/Trim
Cracks, water damage
  • Closets
Poor alignment
  • Stairs
Loose handrails
  • Door
Misaligned
  • DVD player/Blu Ray
  • IPod docking station
  • AM/FM stereo
  • Television
  • Furniture
Rips, stains
  • Sturdy furniture legs
  • Extra batteries/light bulbs
  • Clean remotes and guest info book
  • Linens free of stains
  • Flat sheet
  • Fitted sheet
  • Mattress protector
  • Pillows (not enough)
Miscellaneous:
  • Washer/Dryer
Stains, rust
  • Fire extinguisher
Didn’t really need this personally, but thought I might for a minute and it wasn’t there
  • Floor fans
  • Broom & pan
  • Laundry hamper/basket
  • Fly swatter
  • First aid kit
Didn’t really need this either, but an after thought when I thought I might need an extinguisher
  • Mop/Pail /Cleaners
  • Beach/Pool/Hot tub towels – one per adult person
  • Cooler
  • Overall cleanliness

So, all in all, yes, staying in a vacation rental and analyzing my experience was well worth it and is highly recommended.  Thank you Mike Bayer of Cottage Rental Services for your article Don’t Just Talk the Talk, Walk the Walk. I took your advice, learned quite a bit and came out winning.  We take many things for granted until they are no longer around.  The best way to know if you’re missing something is to miss it. Here’s hoping all your guests smile like this.

Anita Ericksen Author of FF&E

Anita Ericksen is the author of FF&E, Furnish and Equip Your Vacation or Executive Property in 5 Days.  You can find out more about her at www.anitaericksen.com.  Photos are clip art and the guinea pig is not mine though I wish he was.

An empty vacation rental calendar leads to double booking

Why keeping your calendar up to date is so important?

empty calendar leads to double booking

Empty calendar? Chances are you will be double booked

Updating a vacation rental calendar is a tedious task we all dread.

What is even more time consuming is replying to inquiries for dates that are not available. While I have had clients who were considering changing their dates from time-to-time, it is not common place at all. However, failing to  update your calendar at all is a mistake. Inevitably, you will end up sending replies about unavailable dates and updating your calendar anyway.

To solve this problem, rentini recently released a new version of a calendar synchronization tool that makes it very easy to set things up so you can focus on other priorities.

A New Calendar Synchronization Tool

Here’s how it works, quite simple.

Step 4 of Create Your Listing page flow now has two options:

  • Update manually
  • Setup HomeAway calendar synchronization

If listing(s) is/are already created, then simply click on the Calendar link under Helpful Links on the Dashboard, then you see

update calendar manually or via synchronization tool

Two new options on the calendar page

Who wants to do anything manually nowadays? Let’s discuss how to setup the synchronization.

First login to VRBO or HomeAway and find the Export Calendar section.

Login to HomeAway.com or VRBO.com and find Export Calendar Data

Find the Export Calendar Data section

Then just copy/paste the link – very easy!

copy-paste the link from homeaway or VRBO

As simple as copy/paste

This will create a set of blockings that will show dates unavailable. Along with the existing reservations from Rentini it may look like a christmas tree. See how my calendar for the month of February looks like. I selected two properties to show and the final result is a merge of reservations with different statuses and synchronized blockings. Fun, huh?

Merged vacation rental calendar for two properties

A merged calendar with reservations and blockings for two properties

From the first sight it looks a bit overwhelming but once you know what every color means it becomes very simple to deal with multiple types of entries on your calendar. Check it out here:

Colored indicators

Every color indicates a different status for each entry. Blockings are shown in red.

We are interested to learn from your experience:

  • How do you keep all calendars up to date?
  • Where do you keep your primary calendar?
  • Can you share what are the biggest challenges with your calendar synchronization method?

The iPad Mini finally found its vacation rental home! And the winner is…

Twilight house in Paraty, Brazil

Amazing villa in Paraty, Brazil that featured in Twilight Saga episode

Vacation rentals inventory at Rentini just got even better, thanks to your participation!

All of us at Rentini would like to wish you a very Happy New Year! Our iPad mini giveaway promotion has been a great success with submissions coming from as far as Brazil, Italy, France, and Indonesia, among other places. We are happy to welcome many beautiful properties to our pages. Special thanks to the owners who went beyond listing and gave us some buzz on social networks.

We are pleased to present your amazing properties at Rentini. Our success in 2012 wouldn’t have been possible were it not for your generous support.

 and the winner is….

Everyone who participated in the promotion was entered into a drawing to receive an iPad Mini. The winner of our drawing, chosen at random, is Peggy Yelland from Canada. With no fewer than eleven amazing homes – all with great photos, informative descriptions, and her own template-based website – we extend a warm congratulations to Peggy: http://escapesolutions.rentini.com

Vacation rental management website powered by Rentini


http://EscapeSolutions.Rentini.com , a template based website created by Peggy Yelland for her 11 properties

Peggy’s properties are located in various locales from Hawaii, to Spain, Mexico, to her native Canada. From a beach condo to a winter cabin, Peggy has what you’re looking for. Anyone would feel at home in these beautiful homes:

Spanish oceanfront villa in sunny Costa del Ameria.

Unobstructed views as you are enjoying your morning coffee from the Spanish patio. Accommodates 6.

Oceanfront condo at Halii Kai in Waikoloa, Hawaii

Gorgeous Halli Kai Resort on Big Island in Hawaii with 2 BD, 2 BH, accommodates 5

Sunset on the Big Island in Hawaii

Beautiful sunset on Halii Kai, Hawaii from the oceanfront condo by the golf course

Oceanview condo in Kaanapali Shores, Hawaii

Beautiful ocean view from both the living room and bedroom in Lahaina, Hawaii. Convenience and tranquility guaranteed

Sidney Waterfront Condo in Canada

Waterfront condo located on Vancouver Island near the beautiful city of Victoria, Canada

Condo in Ski station in Mt Washington, Canada

Mountain side condo located on Mt. Washington,Vancouver Island, Canada. One of the few truly ski-in/ski-out locations

Canadian waterfront condo among trees

Beautiful, newly renovated, oceanfront condo located in the picturesque area of Yellow Point in Canada

Oceanview condo on the golf course in Cabo

Oceanview condo on the golf course in Cabo, Mexico, steps to the white sand beach

Big Island Hawaii

Imagine gazing across the beautiful Pacific from your living room and spending your day watching whales on the Big Island, Hawaii

Having participated in our contest you’ve given your rentals greater visibility.

We’re all winners!  Rentini promotes properties to travelers via social networks, our website and blog, and various advertising channels.

Please join us in congratulating Peggy and invite your friends, homeowners, and guests to participate in our latest offerings:

http://www.facebook.com/rentini/app_320511614729177

How To Help Victims in the Wake of Hurricane Sandy

In the wake of Hurricane Sandy, the current landscape in the Eastern Seaboard and Caribbean is one more testament in the force of nature testing man’s resolve. Those who read this can count themselves fortunate.

Sandy has cost thousands of peoples livelihoods.

What should be done?  If those in the midst of the weather torn areas cannot help themselves, then let us take the lead in the quest to help restore normalcy to their lives.

Let us remember that it is not some non-human, magical reaction that will transform this devastation.  It is grassroots work, step by step rebuilding and concentrated relief efforts, of re-visioning what was and imagining what can be. It is difficult work. It requires commitment and mindfulness and patience.  And most of all, it requires the willingness to look beyond the self, to cut through our myopic daily routines.  It requires the courage to see similarities rather than differences, to imagine the other as self.

Can we do that?  Can we, who remain safe in our homes, our cities, and with our families, find that courage and that commitment?  Because if we cannot do it, how can we ask it of those who are paying in lives lost. If we cannot do it, how can they?

HOW TO HELP:

If you cannot physically help the relief effort, donations are always welcome!
The Red Cross and The Salvation Army are two of the more well-known charitable organizations.

For a full list of ways and sources to donate please go here.

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